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POLICIES

PAYMENT

We accept all major credit cards including Visa, Mastercard, Discover, and American Express, and we also accept Paypal payments. We do not accept personal checks, money orders, or direct bank transfers. All prices on our site are based in GBP pounds, and charged in GBP pounds. The exact exchange rate that you will pay is determined by the bank that issued your credit card.

RETURNS

Each item has been made by hand. Any natural variations are considered unique and characteristic of the crafting technique utilized in the making of the piece. We are not responsible for variations in color of items due to individual monitor color settings. 

All Sale items are final sale.

We do not replace lost items.

Regular priced merchandise can be returned for a refund or exchange provided it is sent back within 7 days of receipt. Please follow the instructions on the return form included in your package and return your items within 7 days of receipt to the address below. Include your order # on your return form AND on the outside of the package. **RETURNS POSTED WITHOUT AN ORDER NUMBER INDICATED MAY BE DELAYED OR RETURNED. 

Once we have received your package, your refund will be processed within 10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

International Returns

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.

Non Returnable Items

The following items are non-returnable. Credit will not be issued for the following:

- All items purchased on sale.

- All items purchased with a promotional discount code.

Return items to: 

12 Small Things

Sidai Designs Returns & Exchanges

513 Cortland St

San Francisco, CA 94110

ONE YEAR WARRANTY

Every piece of Sidai Designs jewelry is covered by a one year warranty on receipt of valid proof of purchase. This warranty applies to all of our pieces across the globe, regardless of where you purchased them.

Within one year of purchase, if your jewelry needs repair for reasons other than natural wear and tear, please let us know via our stores or contact our team and we will provide you with a full repair service free of charge.

CARE INSTRUCTIONS

Follow the instructions below to keep your jewelry looking beautiful.

Make sure you remove your jewelry before you shower or wash your hands or apply lotion Please avoid wearing your jewelry in chlorinated water and at the beach. Avoid spraying perfume on jewelry.

Silver jewelry will naturally tarnish over time. Use a soft, lint free cloth to keep your sterling silver and 14k gold filled jewelry looking shiny.

To protect your jewelry pieces, each piece should be individually placed in a pouch or soft lined box to keep them from being scratched or tangled.

Store your jewelry in a dry place, away from intense heat.

SHIPPING

We ship to the shipping address provided by you via USPS.

We are not responsible for lost or missing orders due to an incorrect shipping address provided.

For domestic orders, please allow 2-3 business days for processing and 2-7 days for delivery.

For international orders, please allow 3-4 business days for processing and 5 -14 days for delivery.

Customs and duties are the responsibility of the receiver.

We cannot be held responsible for delays occurring due to carrier, misstatement of your shipping address, damages that occur during shipment and your destination’s customs.

These delivery times are estimates and not guaranteed by “Sidai Designs”.

For any further inquiries please contact us at info@sidaidesigns.com.